Contact our Friendly Team
Needing help on existing or future bookings? We’re here to help.
Do you have an existing upcoming stay?
If you have an upcoming stay or general enquiry please get in touch with our fantastic customer service team at firstname.lastname@example.org and they will be able to assist with your query. As you can imagine, we are experiencing a very high volume of enquiries, so please bear with us so we can give all our customers the exceptional customer service we are so very proud of.
Wanting to book something to look forward to?
If you would like to make a reservation for our hotel, simply call 0330 107 1599 or you can book online.
Change in working hours
Due to reduced team members, we have had to adjust our contact centre opening times, which for the time being are as follows –
Monday to Friday 8am – 6pm
Weekends 10am - 4pm
Please bear with us, you may experience longer waiting times than usual.
We can’t wait to welcome you back to our hotel with the promise of a super warm welcome and most definitely a BIG smile!
Christmas and New Year
Thurs 24th Dec – 9.00am-3.00pm
Fri 25th Dec – CLOSED
Sat 26th Dec – CLOSED
Sun 27th Dec – 10.00am – 4.00pm
Mon 28th Dec – 10.00am – 4.00pm
Tues 29th Dec – 9.00am – 5.30pm
Wed 30th Dec – 9.00am – 5.30pm
Thurs 31st Dec – 9.00am – 3.00pm
Fri 1st Jan – CLOSED
Sat 2nd Jan – 10.00am – 4.00pm
Sun 3rd Jan – 10.00am – 4.00pm
From Monday 4th Jan 2021 we will revert back to our normal working hours of 8am until 8pm