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Contact our Friendly Team

Needing help on existing or future bookings? We’re here to help.

Do you have an existing upcoming stay?  
If you have an upcoming stay or general enquiry please get in touch with our fantastic customer service team by emailing and they will be able to assist with your query. As you can imagine, we are experiencing a very high volume of enquiries, so please bear with us so we can give all our customers the exceptional customer service we are so very proud of.

Have a general enquiry? 
Our frequently asked questions page can help you find a quick answer.

Wanting to book something to look forward to?  
If you would like to make a reservation for our hotel, simply call 0330 107 1599 or you can book online.

Looking to book a meeting or event?
Whether you're looking to book a meeting for 2 to 440 or planning your next special event, email our event planners on

Change in working hours  
Due to reduced team members, we have had to adjust our contact centre opening times, which for the time being are as follows –
Monday to Friday 8am – 6pm
Weekends 10am - 4pm

Please bear with us, you may experience longer waiting times than usual.

We can’t wait to welcome you back to our hotel with the promise of a super warm welcome and most definitely a BIG smile! 

Cancellation & Amendment Policy for our Offers

Best Available Rate

Our Best Available Rate is our fully flexible rate which is guaranteed to be the best rate when booking direct.

Our Best Available Rate can be cancelled up to 24hrs prior to arrival.

A credit or debit card is required to guarantee this booking, no charge will be taken unless your booking is cancelled after the cancellation deadline. You can cancel your flex rate booking up to 4pm one day prior to the day of arrival without penalty. If you fail to arrive or you cancel your reservation after 4pm one day prior to the day of arrival, you will be charged for your first night's accommodation.

Advance Purchase Rate

Our Advance Purchase Rate offers a discount off our Best Available Rate for advanced purchase.

Full prepayment is required at the time of booking. Our Advance Purchase Rate is non-cancellable, amendable or transferable and no refund or date change would be given.

Spa Breaks

Upon booking you will be asked for a 25% deposit.

Spa Breaks are non-cancellable, amendable or transferable and should you need to cancel, you would be liable for the remaining balance.

Breakaway Club

Upon booking, you will be asked for a 25% deposit.

You can either, 7 days before arrival, amend your stay to an alternative date* or cancel your stay with a loss of deposit.

*NOTE: If you chose to move your arrival date, dates are subject to availability and may result in a higher or lower rate depending on the date chosen.